On average, a customer tells 10 people about a bad experience they had with a business

Customer service

Customer Service Level 2 Test Online - City & Guilds Read the following questions and choose the correct answer A, B, C or D. Choose one answer only.
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Congratulations - you have completed Customer service.You scored %%SCORE%% out of %%TOTAL%%.Your performance has been rated as %%RATING%%
Your answers are highlighted below.

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